Cookie Policy
Cookie Policy
Effective: September 1, 2026
This Cookie Policy explains how CinderSparq, Inc. uses cookies and similar technologies (collectively, “Cookies”) on the CinderSparq service.
The Cookies we use
We use Cookies in two categories: those strictly necessary to operate the Service, and analytics Cookies, which are not. We use no advertising or retargeting Cookies, and we do not sell or share Cookie data with advertising networks.
Strictly necessary
| Cookie | Purpose | Duration |
|---|---|---|
| Session Cookie | Authenticates an Account Holder and maintains a signed-in session. Set and encrypted by our authentication provider. | Until sign-out or expiry |
Analytics
| Cookie | Purpose | Duration |
|---|---|---|
| Analytics Cookie | Set by our analytics provider. Distinguishes one browser from another so that visits can be counted and grouped into sessions, and supports session recording. | Up to 12 months |
The analytics Cookie is set on our public pages, in accounts, and on the pages used to submit a conversation.
Our analytics provider also records a replay of your session. On the pages used to submit a conversation, the conversation itself is masked out of that recording. What is recorded is described in the Privacy Policy.
Submitting a conversation
No Cookie is required in order to submit a conversation through a link, and no strictly necessary Cookie is set for that purpose. Submitting does not involve signing in, so there is no session to maintain, and your submission is identified by the link that was used rather than by a Cookie.
The analytics Cookie described above is set on those pages. It is not used to identify you, and the record of your submission does not refer to it.
Cookies across CinderSparq subdomains
The Service operates across several subdomains. The Session Cookie is scoped so that signing in once is effective across them, rather than requiring separate authentication on each.
Managing Cookies
Depending on your browser and device, you may have the ability to block or reject Cookies via your browser settings. Your browser's help function should contain instructions on how to set your browser to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time. Please keep in mind that the Session Cookie is required to authenticate an account, and therefore, to use an account, some strictly necessary Cookies are required. Submitting a conversation through a link requires no Cookie and continues to work if you block them.
Changes to this Policy
If we introduce a Cookie in a category not described above, we will update this Policy before doing so, and will obtain consent where required by applicable law.
Contact
CinderSparq, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States — legal@cindersparq.com